Privacy Policy

 
This Privacy Policy describes how Unreal 360 (“we,” “us,” or “our”) collects, uses, and discloses personal information obtained through our website, [https://unreal360.au] (the “Website”), and during events where Unreal 360 provides services, such as 360 photobooths. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website or services, you agree to the terms and practices described in this Privacy Policy.
 
  1. Information We Collect
1.1 Personal Information
 
When you interact with our Website or participate in our services, we may collect personal information from you. The types of personal information we may collect include:
  • Contact information (such as name, email address, phone number, and postal address)
  • Payment information (such as credit card details, though we may utilize a secure third-party payment processor and do not store your payment information)
  • Photographs or videos taken during events
1.2 Automatically Collected Information
 
We may also collect certain information automatically when you visit our Website. This may include:
  • Your IP address
  • Browser type and version
  • Device information
  • Cookies and similar tracking technologies (for more information, please refer to our Cookie Policy)
  1. Use of Information
2.1 Personal Information
 
We may use the personal information we collect for the following purposes:
  • To communicate with you and respond to your inquiries or requests
  • To provide the services you requested, including event photography
  • To process payments and fulfill orders
  • To improve our services and develop new offerings
  • To personalize your experience on our Website
  • To send promotional emails or marketing communications with your consent (which you may opt-out of at any time)
  • To comply with legal obligations or as otherwise required or permitted by law
2.2 Photographs and Videos
 
Any photographs or videos taken during events by Unreal 360 are the property of Unreal 360. We may use these materials for advertising and marketing purposes, including but not limited to social media, our Website, and promotional materials.
  1. Information Sharing
 
We may share your personal information with third parties in the following circumstances:
 
  • With service providers, business partners, or contractors who perform services on our behalf, such as payment processors or shipping companies.
  • With your consent, for example, if you choose to participate in a joint promotion or giveaway with a third party.
  • When required by law, to comply with a legal obligation, or to protect our rights, safety, or property.
  • In connection with a business transfer or corporate transaction, such as a merger, acquisition, consolidation, or sale of assets.
  1. Data Retention
 
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal obligations. If you wish to request the deletion of your personal data, please refer to the “Your Rights” section below.
 
  1. Your Rights
 
You have certain rights regarding your personal information, subject to applicable law. These rights may include:
 
  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request the correction of inaccurate or incomplete personal information.
  • Deletion: You can request the deletion of your personal information, except where retention is required by law or for legitimate business purposes.
  • Objection: You can object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, machine-readable format.
  • Restriction: You can request the restriction of processing your personal information in certain circumstances.


To exercise any of these rights or for any inquiries regarding your personal information, please contact us using the contact details provided at the end of this Privacy Policy.

Please note that while we strive to honor your requests, there may be certain legal or legitimate reasons that prevent us from fully complying with your request.

  1. Deposit and Refund Policy

For services provided by Unreal 360, including 360 photobooths, we require a deposit to secure your booking. Please note that any deposit made is non-refundable. We allocate the necessary resources and make arrangements to ensure the successful delivery of our services based on your booking, which may include reserving equipment, scheduling staff, and blocking availability for other potential clients. Therefore, we cannot provide a refund for the deposit once it has been paid.

  1. Service Delivery and Liability

Unreal 360 strives to provide services on the agreed-upon date and time. However, unforeseen circumstances or events beyond our control may prevent us from delivering the service as scheduled. In such cases, even if the client has paid in full, Unreal 360 is not liable, and the client or customer cannot force a refund or take legal action. Unreal 360 will make reasonable efforts to reschedule the service or provide an alternative solution, but any such arrangements will be subject to availability and mutual agreement.

  1. Third-Party Websites

Our Website may contain links to third-party websites or embedded content from other websites. Please note that these third-party websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review the privacy policies of those websites when you visit them.

  1. Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please understand that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on our Website with the effective date of the revision. We encourage you to review the Privacy Policy periodically.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our practices concerning your personal information, please contact us at:

Email: [email protected] 

Thank you for taking the time to review our Privacy Policy.